Customer satisfaction is important to us.
Returns
Returns are accepted within 30 days of delivery.
To qualify for a return:
- Item must be unused
- Item must be in original packaging
- Proof of purchase is required
Certain items may not be eligible for return due to hygiene or customization reasons.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
We will arrange a replacement or refund where appropriate.
Refunds
Approved refunds will be processed back to your original payment method.
Please allow 5–10 business days for your financial institution to complete the refund.
Return Shipping
Unless the item is defective or shipped incorrectly, customers are responsible for return shipping costs.
Order Cancellations
Orders may be cancelled before shipment.
Once an order has shipped, it cannot be cancelled and must follow the return process.